Shipping & Delivery

At CozyCote, we are committed to providing you with the best shopping experience, ensuring fast, reliable, and secure shipping. Here’s everything you need to know about our shipping and delivery process:

Shipping Locations

We are proud to offer shipping to a variety of countries. If your country is not available at checkout, please reach out to our customer service team at cozycotehq@gmail.com, and we will do our best to accommodate your order.

Processing Time

Orders are processed and shipped within 2–3 business days after payment confirmation. Orders placed during weekends or holidays will be processed on the next business day.

Shipping Methods

We offer a range of shipping options to ensure that you receive your CozyCote products in the most convenient way possible. The shipping methods available will vary depending on your location and order size, and you will be able to choose your preferred option at checkout:

  • Standard Shipping: Delivery within 7–15 business days (depending on your location).
  • Expedited Shipping: Delivery within 5–10 business days for faster delivery.
  • International Shipping: Delivery timeframes will vary depending on the destination country.

Please note that delivery times may be longer during peak seasons or due to other unforeseen circumstances, and we will keep you updated if any delays occur.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, the weight of your items, and the selected shipping method. We offer free standard shipping on orders over $100 (certain conditions may apply).

Order Tracking

Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to track your order’s status. Please note that it may take 24–48 hours for tracking updates to appear.

Delivery Issues

If your order has not arrived within the expected delivery time or if you encounter any delivery-related issues, please contact our customer service team at cozycotehq@gmail.com as soon as possible. We are here to assist you and ensure your order reaches you safely.

Missing or Damaged Items

While we take great care in packing your order, sometimes issues may occur during transit. If any items in your order are missing or damaged, please contact us immediately at cozycotehq@gmail.com with your order number and photos of the damaged items. We will resolve the issue promptly.

Customs and Duties (for International Orders)

For international shipments, please be aware that customs duties, taxes, and fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend contacting your local customs office to learn more about potential duties or taxes before placing your international order.

Address Accuracy

To ensure smooth and timely delivery, please double-check your shipping address during checkout. CozyCote is not responsible for any delays or missing packages caused by incorrect address information.

Contact Us

If you have any questions or concerns about shipping or delivery, feel free to reach out to us. Our customer service team is always happy to assist you.